Explore the Waters with Ease
Effortless Paddleboard & Kayak Rentals
Discover the freedom of self-service paddleboard and kayak rentals with PaddlePoint Watersports. Dive into adventure at your own pace with our seamless online booking system.
Acceptance of Terms
Account Responsibility
By accessing and using our web app and services, you agree to comply with these terms and conditions. PaddlePoint Watersports reserves the right to update these terms at any time without prior notice.
Booking and Payment
All rentals must be secured through our online platform. Payments are processed securely via Stripe, ensuring a safe transaction for your peace of mind.
Membership & Packages
Our memberships and packages are designed for your convenience but are non-transferable and must be used within the specified expiration period.
Cancellations & Refunds
To qualify for a refund or rescheduling, cancellations must adhere to our booking policy. In the event of inclement weather, we offer free rescheduling options.
Liability
PaddlePoint Watersports is not liable for any injuries or damages incurred while using our equipment. Users must follow all local safety regulations and guidelines.
Protect Your Account
User Responsibilities
As a user of PaddlePoint Watersports, it is your responsibility to maintain the confidentiality of your account credentials. Ensure that all personal and payment information provided is accurate and up-to-date to facilitate smooth transactions and bookings.
Booking and Payment Process
To book your paddleboard or kayak rental, simply navigate to our online booking platform. Select your preferred equipment and rental duration, then proceed to checkout. Our system ensures a seamless booking experience, allowing you to confirm your reservation with just a few clicks.
Payments are securely processed through Stripe, offering you peace of mind with industry-leading encryption and fraud prevention measures. Once your payment is confirmed, you will receive an email with your booking details and instructions on how to access your rental equipment.
Membership and Packages Terms
Our memberships and packages are designed to offer flexibility and value to our loyal customers. Each membership or package is non-transferable, meaning it is exclusively for the registered user and cannot be shared with others.
Non-Transferability and Expiration
All memberships and packages come with specific expiration terms, which are clearly outlined at the time of purchase. It is important to use your allocated sessions within the validity period to maximize your benefits.
Exclusive Benefits
Members enjoy exclusive benefits such as priority booking, discounts on additional rentals, and access to special events. We encourage our members to review their package details regularly to make the most of these perks.
Cancellation and Refund Policy
We understand that plans can change, which is why we offer a flexible cancellation policy. To qualify for a refund, cancellations must be made in accordance with our booking policy, typically requiring notice at least 24 hours before the scheduled rental time.
In the event of inclement weather, we provide free rescheduling options to ensure your safety and enjoyment. Simply contact our support team to arrange a new date for your rental.
Refunds are processed promptly, and you will receive confirmation once your request has been reviewed. Please note that certain conditions may apply, and we recommend reviewing our full policy for detailed information.
Liability Terms
Liability Notice
PaddlePoint Watersports assumes no responsibility for any injuries or damages incurred while using our equipment. Users must adhere to all safety guidelines and local regulations to ensure a safe experience. It is the user’s responsibility to assess their own abilities and the conditions before participating in any activity.
Prohibited Conduct
Account Termination Policy
Users must refrain from any actions that compromise the integrity of the PaddlePoint Watersports app. This includes, but is not limited to, unauthorized access, fraudulent bookings, or any attempts to manipulate the booking system. Engaging in such activities may result in immediate account termination and potential legal action.
Additionally, any damage to equipment, whether intentional or due to negligence, will be subject to penalties. Users are expected to respect the property and adhere to all terms of service to maintain a positive environment for all participants.
Intellectual Property Rights
All content, including text, images, and software, on the PaddlePoint Watersports website and app is owned by PaddlePoint Watersports. This content is protected by intellectual property laws and may not be reproduced, distributed, or used without explicit permission from PaddlePoint Watersports.
Any unauthorized use of our content is strictly prohibited and may result in legal action. We are committed to protecting our intellectual property and ensuring that our brand and resources are used appropriately and respectfully.
Resolving Disputes
Dispute Resolution Process
At PaddlePoint Watersports, we are committed to resolving any disputes that may arise from the use of our services. All disputes will be addressed in accordance with British Columbia law. We encourage open communication and recommend that any concerns be brought to our attention promptly. Our team is dedicated to finding amicable solutions through negotiation and, if necessary, mediation. Should further action be required, disputes will be handled through the appropriate legal channels in British Columbia. We value our customers and strive to ensure a fair and transparent resolution process.