Questions paddlers ask before they trust the booking.
The FAQ removes hesitation without becoming a dumping ground. The best answers protect conversion and reduce avoidable support.
Booking confidence questions
How do I book?
Choose a station, select gear and time, review price, hold, policy and waiver, then complete the booking flow.
What is the security hold?
A temporary card preauthorization, separate from the rental price. Standard station rentals use a 100 CAD hold.
Can I use web booking?
Yes. Web booking remains available while the Paddler iOS and Android apps are prepared for store launch.
Station confidence questions
Where do I park?
Each station page shows parking, walking context and launch or return guidance for that location.
How do I unlock?
Secure access instructions are shown only after a confirmed booking. Public pages never publish locker codes.
Where do I return?
Return to the same locker or station unless your booking instructions say otherwise, then confirm the rental is complete.
Risk and support questions
What if weather changes?
The station can delay, hold or close rentals when conditions are unsafe. Support routes paddlers toward the right refund or credit path.
What if something fails?
Contact support@paddlepoint.ca for unlock, missing gear, damage, late return or booking issues. Avoid forcing equipment or lockers.
Are the apps live?
Web booking is available now. Official App Store and Google Play links will appear when the mobile apps are live.
How PaddlePoint protects the experience
The FAQ keeps locker access private, keeps the waiver inside the booking flow and keeps station rentals separate from delivery-area rentals.