Book. Unlock. Paddle. Welcome to PaddlePoint Watersports — adventures from $20/hour.
Use this guide to book, pick up, paddle, return your gear and close your session in the PaddlePoint Web App. Easy to follow, even if it is your first time on a board.
Book and manage your rental
The website tells you everything before you go. The Web app gets you on the water.
Make a booking
Choose your location, vessel, date, and duration. Price, gear, and station details shown upfront — no surprises at checkout.
One account handles everything — booking, pickup, return, and support. Your confirmation email and station QR code are always there if you need them.
Plans change. Your booking can too
Head to My Bookings and tap Modify. Changes are available up to 6 hours before your session, based on availability and current pricing.
Changed your mind? No stress
Open My Bookings to check your cancellation window. Rules, refunds, and any credit are shown clearly before you confirm.
Simple, secure checkout.
Pay securely at checkout — your booking confirmation and session details arrive in your inbox instantly.
Check conditions. Sign your waiver. Hit the water
Before you head out — conditions, route, and waiver status. All in one place.
Smart paddlers check first.
Check wind, daylight, and local conditions before you leave. If anything feels beyond your ability, trust that instinct — and don’t launch just yet. Open your booking and we’ll help you out – change options and support are always available.
Tides change. Check before you go.
At ocean locations, check tides before you go. Mid to high tide makes beach access easier — and your launch a lot smoother.
Quick, digital, and done in seconds.
Complete your waiver when prompted. The app confirms validity automatically — locker controls appear once you’re cleared.
When in doubt, don’t go out.
If it doesn’t feel right, don’t launch. Open your booking and we’ll help — change options and support are always available.
Find the Locker. Grab your gear. Go.
Use the location page for details about parking, walking route, and launch details. Open the app when you arrive — your portal unlocks 15 minutes before your start time and pickup controls appear when you’re ready.
Know the way before you go.
The location page is your arrival guide — address, parking, walking route, launch context, and station map. For Parksville Bayside, it also covers current arrival details, parking, and locker context.
Park with ease.
The website gets you there — parking, walking route, and launch context. The app takes it from there — booking, pickup, and support.
Pickup steps.
First time? We’ve got you.
Arrive 15 minutes early — park, walk to the station, and open the app. Check your waiver is complete. Open pickup activates at your start time, and if anything doesn’t work, Report issue is right there in the app.
Locate your equipment at the station.
Every board and kayak is numbered. Your booking confirmation shows your assigned door, locker, and equipment — use only what’s assigned to you.
We’re here if you need us
Need access support? Reach out when you arrive — we’ll help you at the station and make sure everything is smooth for you.
PFD on. Gear checked. Paddle ready.
Give yourself 5 minutes and check your gear before you launch. Safety starts before you hit the water.
Clip it. Adjust it. Trust it.
1. Unzip fully and slip over your head.
2. Clip the front buckle. It should click firmly.
3. Tighten the side straps until snug but not restrictive. You should be able to breathe fully.
4. Test: try to pull the PFD up over your ears. If it moves, tighten the straps more.
The provided PFD is required on the water — every paddler, every session, no exceptions.
From locker to launch — here’s how to carry your board.
For SUPs: Carry under one arm, fins facing back. For longer distances, balance it on your head (fins up). Two people: carry at nose and tail, board flat.
For kayaks: Lift from the cockpit rim with one hand, hold the bow toggle with the other. Two people carry much easier at bow and stern together.
Avoid dragging — it damages the gear. If the carry feels difficult, stop and reset your grip. There’s no rush.
How to paddle a SUP board.
1. Start on your knees until balanced.
2. Stand with feet hip-width apart, knees slightly bent.
3. Hold the paddle with one hand on the T-grip, one on the shaft.
4. Reach forward, plant the blade fully in water, pull back to your feet.
5. Alternate sides every 3 to 4 strokes to go straight.
How to paddle a kayak.
1. Sit upright, feet resting on footpegs.
2. Hold paddle shoulder-width apart, knuckles aligned with blade edge.
3. Rotate your torso, not just your arms, for each stroke.
4. Reach forward, submerge blade, pull back to hip, exit cleanly.
5. For turning: paddle backward on the side you want to turn toward.
Quick check before you go.
- PFD fitted. Buckled. Ready.
- Confirm your gear matches your booking.
- Paddle adjusted. Locked. Ready.
- Phone in a dry bag. Waterproof or on shore.
- Someone on shore knows your plan.
- Conditions feel within your ability.
- Water and snacks ready.
- Sun protection on.
You’re out there. Stay safe and soak it in.
The water is yours. Stay aware, stay close, and make every minute count.
Keep track of time
Watch your timer and head back early — don’t leave it to the last minute. If Need more time appears, we’ll check locker availability and confirm your extension if it’s available.
Take an extra 15 minutes for a smooth return — paddle in, rinse off, and close your rental without rushing. Late returns can trigger an overdue review and extra charges.
Wind changes. Stay aware.
Offshore winds push you away from shore — sometimes faster than you realise. If you feel yourself drifting, turn back immediately and paddle at a 45 degree angle to the wind. Fighting it head-on only makes it harder.
Paddle out into the wind first. Let it carry you home.
Good for you, It happens. Here’s how to handle it.
Don’t panic. Hold your paddle and stay with your board — it floats, and right now it’s your best rescue device. On a SUP, remount from the side. In a kayak, grip the cockpit rim and kick yourself back up.
You’re not alone out there — paddle accordingly.
Stay clear of motorboat channels, ferries, and fishing boats. Larger vessels can’t move for you, so move for them.
Their home. Your playground. Treat it that way.
Seals, orcas, eagle, herons, sea lions, otters and shorebirds call this bay home too. Stay 100m from wildlife and be respectful of nesting birds. Feel connected.
Know what to do before you need to.
Life-threatening emergency — call 911 first. Alert PaddlePoint support from your booking when it’s safe to do so. And whatever happens, stay with your board.
Great session. Now close it out right.
Paddle back, rinse off your gear, and close your rental without the rush.
Rinse your gear.
Where a rinse area is provided, rinse off any sand, salt, or debris before stowing your gear. A small step that helps protect BC waterways from aquatic invasive species — and keeps the gear great for the next paddler.
Leave it clean for the next paddler.
Wipe down the paddle and board with the cleaning tools provided. Clear any debris, seaweed, or mud — and check the fin box for plant material. Leave no trace. The next paddler picks up exactly where you left off.
Back where it belongs.
Return each item to its assigned locker — your booking shows exactly where. Neighbouring lockers belong to someone else’s session.
Paddle, PFD, and all assigned items back in the locker before you close. A quick count takes seconds — a missing item may not. Replacement charges apply.
Secure the locker and close your session.
Did you spot any damage?
If anything looks off, tap ‘Report Issue’ before you close out. It takes seconds and keeps the gear in great shape for every paddler after you.
Need help? We’re always here.
The guide covers most situations — start there. When access, gear, return, or safety are compromised, support is ready.