Something not working?
Let's sort it out.
Tell us where you are, which booking you are using and what happened. If you came from your booking, those details may already be here.
Start support requestQuick answers.
The answer may already be in your booking or location page. If not, the form above keeps the next step clear.
What do I need to bring?
PaddlePoint provides the booked board or kayak, paddle, PFD and included location gear unless your booking says otherwise. Bring water, sun protection, clothing that can get wet, water shoes or sandals, and a charged phone.
What if conditions change?
Wind, visibility, daylight and water conditions matter more than light rain. If conditions feel unsafe or beyond your ability, do not launch. If you are already out, paddle back early and contact us when you are safe.
What if the locker or pickup does not work?
Open your booking in the PaddlePoint Web App and check that your booked start time has begun. Send a support request if access is blocked. Do not force the locker or use unassigned equipment.
What if gear is damaged or missing?
Send a support request for damaged, missing or unsafe equipment before paddling. Do not use unassigned equipment. Add a photo when it helps show the problem.
What if I cannot finish the return?
If safe, stay near the location. Send a support request before leaving and include the location, booking reference and what the Web App or locker is doing.
Can I change or cancel?
Change, cancellation, credit and refund handling depends on the terms shown in your booking. Open My bookings first, then use this form if the booking does not give you the answer.