Booking Policies and Conditions
Your Guide to PaddlePoint Watersports Policies
Discover everything you need to know about booking, changing, and canceling your paddleboard or kayak rental with us. Ensure a smooth and enjoyable experience by understanding our policies.
General Booking Policies
Comprehensive Booking Guidelines
At Paddlepoint Watersports, we strive to provide a seamless booking experience. All reservations must be confirmed via our online platform, with full payment required at the time of booking. We accept major credit cards through our secure system. Renters must be at least 16 years old; minors under 16 must be accompanied by an adult. Safety is paramount, and life jackets are mandatory while on the water. We are not liable for any accidents or injuries during the rental period. Please arrive 10 minutes early as late arrivals may result in reduced rental time. Any damage or loss of equipment is the customer’s responsibility, and charges may apply.
Booking Change and Cancellation Policies
Understand our flexible change and cancellation policies to ensure a worry-free experience at Paddlepoint Watersports.
How can I change or cancel my booking?
What is the policy for pay-as-you-go bookings?
What happens if the weather is bad?
Are memberships and packages transferable?
What if I have unused sessions or credits?
How do changes and cancellations work for memberships?
Membership and Package Use Policy
Paddlepoint Watersports Membership Guidelines
Our memberships and packages are designed to offer flexibility and convenience for our valued customers. Each membership is strictly for personal use, ensuring that you enjoy the full benefits of our services. Please note that memberships and packages are non-transferable and must be used by the registered member only.
To make the most of your membership, all bookings must adhere to our standard booking and cancellation policies. This ensures a smooth experience for all our customers. Remember, any unused sessions or credits must be utilized before their expiration date as specified in your package terms. Unfortunately, we cannot offer extensions or refunds for expired credits. We appreciate your understanding and cooperation in adhering to these guidelines.
Common Questions About Our Policies
We understand that you may have questions regarding our booking and membership policies. Here are some of the most frequently asked questions to help clarify any uncertainties you might have.
What happens if I need to cancel my booking?
You can cancel your booking free of charge up to 12 hours before your scheduled time. For pay-as-you-go bookings, cancellations made 48 hours in advance will be refunded to your credit card, while those made 12 hours in advance will be refunded to your PaddlePoint account.
Can I transfer my membership to someone else?
No, memberships and packages are non-transferable and intended for personal use only. This ensures that each member receives the full benefits of our services.
What if the weather is bad on my booking day?
In the event of bad weather, we offer free last-minute cancellations, allowing you to reschedule your booking without any additional fees. Your safety and enjoyment are our top priorities.
Are there any age restrictions for rentals?
Yes, participants must be at least 16 years old to book a paddleboard or kayak. Minors under 16 must be accompanied by a parent or guardian on the water.
What should I do if I arrive late for my booking?
If you arrive late, we cannot guarantee your full rental time due to back-to-back scheduling. We recommend arriving at least 10 minutes before your booking time to ensure a smooth experience.
How do I use my membership credits for booking?
To use your membership credits, simply follow the standard booking process. Your credits will be applied automatically during checkout, provided they are used within the expiration period.
Ready to Paddle? Book Your Adventure Today!
Don’t miss out on the perfect day on the water! Whether you’re a seasoned paddler or a first-timer, PaddlePoint Watersports offers an unforgettable experience. Secure your spot now and enjoy the freedom of paddling at your own pace. Have questions? Our team is here to help you every step of the way. Click below to start your adventure!